UPrint - Lab Managers & Departments

UPrint Support

Canon Support Help Desk

Call toll-free: 1-855-477-4783
-Normal Hours of operation: 8am to 5pm, Monday through Sunday, on University business days excluding public holidays.
-After Hours Support: 5pm to 8am, Monday through Sunday, on University business days excluding public holidays. An on-call technician will be assigned to respond after hours. Phone response is expected within one hour, physical response within two additional hours.

Ordering Toner For Canon Devices

To order toner for your Canon MFD, please call the Canon Help Desk toll-free at 1-855-477-4783, or email them at csa_um_hd_@csa.canon.com. Please have the serial number of your device ready. Toner orders will take approximately three business days for delivery. Some additional tips to keep in mind:

  • Ordered Toner will be delivered to the location of the device, however you can request that it be sent to your attention also.
  • Keep track of your toner supplies to avoid running out at critical times.
  • You can order up to 5 of each toner color per serial # at one time.
  • Toner is perishable, so try to avoid over-ordering of toner

Major UPrint System Outage

After hours support for UPrint is available for system-wide problems (i.e. service or network failure), and specific device issues. Please call 1-855-477-4783 to open a ticket, you may also email the UPrint support listserv: uprint-support@listserv.miami.edu. This listserv will alert Canon, UMIT, and other lab managers. To be included in this listserve, please contact Carlos Sainz

General Lab Manager Listserv

If you are a lab manager and would like to be added to the uprint listserv to receive general information, please contact Carlos Sainz