Student Technology Help Desk - Services

All the services offered are FREE for any currently enrolled students.

- Drop Off Services: These Services Require You to Drop Off Your Computer

- Express Services: A service provided while you wait (up to 45 minutes)

Apple Boot Camp: Installation of Windows 10 operating system on an Apple computer.
(Note: New systems with the M1/M2 processor cannot be bootcamped.)
Apple OSX: Installation or reinstallation of OSX operating systems (some restrictions apply)
Engineering Software: Installation of some CoE softwares
Microsoft Windows - OS: Installation or reinstallation of Windows OS (some restrictions apply)
SAS Software: SAS Software Installation and Troubleshooting
Adobe Reader: Installation of latest Adobe Reader to view PDF documents.
Basic Driver Troubleshooting
Basic Network Troubleshooting
DUO Multi-Factor Authentication Configuration
DUO Multi-Factor Authentication Dongle Distribution
Faxing Services: Free faxing services for the University community
Gaming Console Configuration: Assistance with Game Console network issues
Malware and Virus Removal: Removal of malware from computer for improved security and performance
Microsoft Office 365: Configure computers and smart devices to connect with Microsoft Office 365
Microsoft Office: Installation of the latest Office Suite for Macs and PCs
Microsoft Windows - Activation
Microsoft Windows - Enable Updates
Network Configuration: Configure devices to connect to the Wireless and Wired networks
Nursing Checklist: Configure computers to meet the testing requirements for the School of Nursing
UMApps Support: Assistance with connecting to a virtual environment with research and productivity applications.
UPrint Setup and Configuration: Configure computers to print to the University's printing system
UPrint Troubleshooting: balance inquiries, terminal lockouts and more
Unlock CaneID: Assist with unlocking CaneID accounts